Your information, handled with care.
When you get in touch about a hotel or partnership, you should know what happens to your details. Here is how this website uses them and the choices available to you.
Privacy Notice
This notice covers this corporate website, including its restricted editing area. It does not cover guest bookings with individual hotels.
Who is responsible
Grand Metropolitan Hotels Group operates this website. Our address is Bahnhofstrasse 24, 8001 Zurich, Switzerland. For questions about personal information or to exercise a privacy right, write to privacy@grandmethotels.com. Further company details are in our Imprint.
Information we receive
If you contact us about a hotel or business opportunity, we receive the name, company, work email, enquiry type and message you provide, and a telephone number if you add one. We also record whether you ask for optional email updates and, if you do, the date and wording version of that choice. The website processes limited technical information to deliver pages, protect the enquiry form and secure sign-in for authorised colleagues. When you first open the website, we use the country indicated by your IP address and your browser's language setting only to choose a suitable language. We do not store this, and a language you choose yourself always takes priority. Please do not include sensitive personal information in a general business enquiry.
How we use your information
We use your details to assess and respond to your enquiry, pass it to the right colleague and continue the conversation you started. We also use technical information to operate and secure this website and its restricted editing area. Our legitimate interests include responding to professional enquiries and protecting the website and its users. We also process information where the law requires it. Optional website analytics and optional email updates are separate choices based on your consent. You can send an enquiry and receive a reply without agreeing to either.
Optional email updates
The enquiry form has a separate, unchecked choice for occasional Grand Metropolitan Hotels email updates about our hospitality work and business opportunities. If you select it, we record your choice with the enquiry. This website does not automatically add you to a mailing list or send marketing campaigns, and a form choice does not verify that you own the email address. You can withdraw the choice at any time by emailing privacy@grandmethotels.com. A withdrawal does not prevent us from dealing with the original enquiry; any future promotional email must provide a way to unsubscribe.
Who may receive it
Enquiries are stored in a restricted content-management system that only authorised Grand Metropolitan Hotels colleagues can access. When an enquiry arrives, the website sends an alert to its administrators through its hosting service. Our hosting, media, security and sign-in providers may process the technical information needed to provide their services. We do not sell enquiry details to advertising brokers.
Working across borders
Grand Metropolitan Hotels Group is headquartered in Zurich, Switzerland, and works internationally. Handling a business enquiry, or providing the services behind this website, may involve processing outside your country, including by our service providers. Where data-protection law requires safeguards for an international transfer, we use safeguards appropriate to that transfer and provider. You can ask privacy@grandmethotels.com for information about the safeguards relevant to your data.
How long we keep it
We keep information for as long as we reasonably need it to respond to and follow up on an enquiry, manage any business relationship that follows, honour your preferences and meet legal or record-keeping duties. How long depends on the nature and stage of the conversation and the obligations that apply to it. Sign-in and security information for authorised colleagues is kept while it is needed for access, protecting the service and relevant obligations. Information we no longer need is deleted or anonymised as appropriate.
Your rights
Depending on the law that applies, you may ask to access or correct your personal information, request its deletion or restricted use, or request portability. You may object to processing based on legitimate interests and withdraw consent for optional analytics or email updates at any time without affecting earlier lawful processing. Contact privacy@grandmethotels.com to make a request. You may also lodge a complaint with a data-protection authority that has jurisdiction over your concern.
Cookies, security and automated checks
Essential storage keeps sign-in secure for authorised colleagues and remembers your website choices. Optional analytics is off unless you allow it, and you can change that choice through Cookie settings in any page footer. We limit access to enquiries and use automated checks to reduce spam and repeated submissions. The enquiry form does not make solely automated decisions that produce legal or similarly significant effects for you. No internet service can guarantee absolute security.
Read our Cookie Policy for browser-storage details, or see our Imprint for company information. Privacy enquiries: privacy@grandmethotels.com.