Your information, handled with care.
When you get in touch about a hotel or partnership, you should know what happens to your details. Here is how this website uses them and the choices available to you.
Privacy Notice
This notice covers this corporate website and its owner-only content area, not guest bookings with individual hotels.
Who is responsible
Grand Metropolitan Hotels Group operates this website. Our address is Bahnhofstrasse 24, 8001 Zurich, Switzerland. For questions about personal information or to exercise a privacy right, write to privacy@grandmethotels.com. Further company details are in our Imprint.
Information we receive
If you contact us about a hotel or business opportunity, we receive the name, company, work email, enquiry type and message you provide, plus a telephone number if you choose to add one. We record whether you separately ask for optional email updates and, if you do, the date and version of that choice. Our website also processes limited technical information needed to deliver pages, protect the enquiry form and manage authorised owner sign-in. When you first open a page, we use the country indicated by your IP address, and your browser's language setting, only to choose a suitable website language; this is not stored, and a language you pick yourself takes priority. Please do not include sensitive personal information in a general business enquiry.
How we use your information
We use your details to assess and respond to your enquiry, put it in front of the appropriate hospitality or partnership colleague and continue the conversation you started. We also operate and secure this website and its owner-only content area. Our legitimate interests include responding to professional enquiries and protecting the website and its users; we process information where a legal obligation applies. Optional website analytics and optional email updates are separate choices based on consent. You can send an enquiry and receive a reply without agreeing to either.
Optional email updates
The enquiry form has a separate, unchecked choice for occasional Grand Metropolitan Hotels email updates about our hospitality work and business opportunities. If you select it, we record your choice with the enquiry. This website does not automatically add you to a mailing list or send marketing campaigns, and a form choice does not verify that you own the email address. You can withdraw the choice at any time by emailing privacy@grandmethotels.com. A withdrawal does not prevent us from dealing with the original enquiry; any future promotional email must provide a way to unsubscribe.
Who may receive it
Enquiries are kept in a restricted owner content-management area for authorised Grand Metropolitan Hotels colleagues. The current website sends an owner alert through its hosting service. If transactional email delivery is enabled, form alerts will go to contact@grandmethotels.com, with a backup copy to info@grandmethotels.com, through the configured email provider. Hosting, managed media, security and owner sign-in providers may process the technical information needed to deliver those services. We do not sell enquiry details to advertising brokers.
Working across borders
Grand Metropolitan Hotels Group has its group contact address in Zurich, Switzerland, and works internationally. Access to a business enquiry or the services that support this website may involve processing outside your country, including by service providers. Where data-protection law requires safeguards for an international transfer, the safeguards must be appropriate to the transfer and provider arrangement. You can ask privacy@grandmethotels.com for information about safeguards relevant to your data.
How long we keep it
We retain information for as long as it is reasonably needed to respond to and follow up on an enquiry, manage an ensuing business relationship, honour your preferences and meet applicable legal or record-keeping duties. The nature and status of a conversation and the obligations that apply to it inform that period. Owner-account and security information is retained while needed for authorised access, protection of the service and relevant obligations; information no longer needed is deleted or anonymised as appropriate.
Your rights
Depending on the law that applies, you may ask to access or correct your personal information, request its deletion or restricted use, or request portability. You may object to processing based on legitimate interests and withdraw consent for optional analytics or email updates at any time without affecting earlier lawful processing. Contact privacy@grandmethotels.com to make a request. You may also lodge a complaint with a data-protection authority that has jurisdiction over your concern.
Cookies, security and automated checks
Essential storage helps keep owner sign-in secure and remembers your website choices. Optional analytics is off unless you allow it, and you can change that choice through Cookie settings in any page footer. We limit access to enquiries and use automated checks to reduce spam and repeated submissions. The enquiry form does not make solely automated decisions that produce legal or similarly significant effects for you. No internet service can guarantee absolute security.
Read our Cookie Policy for browser-storage details, or see our Imprint for company information. Privacy enquiries: privacy@grandmethotels.com.